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MIRACLE GLOBAL JSC., Privacy Policy

Last modified: DEC 12, 2021

We at Miracle Global have created this Privacy Policy to describe how information is collected, used, and disclosed when you visit or use a Miracle Global Offering. By accessing and/or using this Miracle Global website or any Miracle Global Offering, you are accepting the practices described in this Privacy Policy. If you reside in the European Union the SECTION FOR USERS RESIDING IN THE EUROPEAN UNION applies to you and has specific rules on consent and details of our EU representative, as required by European Union data protection requirements.

You must be at least thirteen (13) years of age, or sixteen (16) years of age if you are located in the European Union, to access or use most Miracle Global Offerings. You must be at least eighteen (18) years of age to access or use Miracle Global Offerings involving social casino-style game play. If you are younger than eighteen (18) (or the age of legal majority where you live): (1) you may not access or use Restricted Offerings, and (2) you may use the Miracle Global Offerings (other than Restricted Offerings) only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If you are a parent or legal guardian of a user under the age of eighteen (18), you agree to be fully responsible for the acts or omissions of such user in relation to any Miracle Global Offering. For additional policies pertaining to children, please see the section on CHILDREN below.

INFORMATION THAT WE MAY COLLECT

We may collect the following categories of personal information in the ways described below:

Personally Identifiable Information:

We may collect the following information when you sign up with or use a Miracle Global Offering:

  • Identifiers such as first name, last name, date of birth, email address, mailing address, and phone number;
  • Payment and commercial information, such as credit or debit card information or other payment details, depending on your form of payment, and information about your transactions with us;
  • Demographic information, such as your gender and age; and
  • Inferences based on the information described above and other information described in this Privacy Policy.

Technical Information:

When a user accesses a Miracle Global Offering, we may collect technical information about the user’s device, such as the IP address that requested the display of the Miracle Global Offering, whether you are connected to Wi-Fi or to mobile data, name of the Internet service provider, the operating system type, the battery status of your device, the resolution of your device’s screen and the identifiers associated with the device.

Sign Up and Survey Information:

Any information you provide to us, and any information you choose to share about yourself as part of your use of any Miracle Global Offering, may be stored as entered, such as your authentication method and information.

Social Networking Sites:

If you access a Miracle Global Offering via a third-party social networking site, Miracle Global may receive information about your social networking site profile, including without limitation the information you make publicly available, your social networking site user ID, your first, last and usernames, profile and cover photos. If you invite new members into your Social Games network or send messages through Social Games, we may collect the information associated with those messages, including your friends’ social networking site user IDs, email addresses, and content.

Mobile:

When you download or access Miracle Global Offering via a mobile device, we and our service providers may receive information about your geolocation (based on your IP address) and your mobile device, including various unique identifiers associated with your device, hardware type, the version of your operating system and your in-game activity. We and our service providers may use this information to provide you with personalized advertising and other content, including advertising and content based on your location.

Aggregated, Deidentified, or Anonymous Information:

We may collect aggregated, de-identified, or anonymized information via Miracle Global Offerings that does not identify any single user or device. Information that has been aggregated, de-identified, or anonymized is not subject to this Privacy Policy.

USE OF COLLECTED INFORMATION

To Provide Services to You:

We may use your information to provide you with the Miracle Global Offerings and our other services. We may use your username, email address, and password to uniquely identify you as a user of a Miracle Global Offering, to provide you with services, and to process transactions. We may use or display your username and icon or profile photo, if applicable, for the purposes of rankings, competitions or sweepstakes, chat identification, and/or game high scores. If you choose to provide a username within a Miracle Global Offering, please do not provide as your username any information that identifies you in real life, such as your real name. We may use your date of birth to confirm your eligibility to participate in Miracle Global Offerings.

Advertising Purposes:

Subject to the terms of this Privacy Policy, we may use your contact information to process our promotional newsletters and/or email campaigns and to send you updates, security alerts, or administrative messages relating to Miracle Global Offerings. Your contact information will allow us to notify you about new features, enhancements, resolution of Miracle Global Offerings problems, handle and/or route your customer support questions and issues, and inform you of upgrade opportunities, sweepstakes, contests, prizes, and/or special events.

If our “Tell a friend” feature is available within a particular Miracle Global Offering and you choose to participate in it, your email will be shared with the person to whom you send the Miracle Global Offering using this feature. We may use an IP address to surface the appropriate country-based version of a Miracle Global Offering to a user, or to exercise our ability to restrict access to the site by users who have violated our Terms of Use.

We and our third-party service providers use cookies and other technologies, such as mobile device identifiers, to enhance your experience with Miracle Global Offerings. These technologies enable us and our service providers to run our affiliate programs and provide you with customized content or offerings, such as personalized Miracle Global advertisements on other websites, devices and mobile applications and personalized third-party advertisements within certain Miracle Global Offerings. Cookies also enable you to automatically sign in when you access a Miracle Global Offering, and offer other operational activities within a Miracle Global Offering. We and our third-party service providers may also use cookies and other technologies to manage and measure the performance of third-party advertisements within certain Miracle Global Offerings, and Miracle Global advertisements on third party sites and mobile applications. This helps us and our service providers provide more relevant advertising to you. We and our third-party service providers may also use web beacons and other technologies to monitor user behavior and collect information about visitors viewing a web page.

Product Improvement and Security:

We may use information collected to compile statistics and conduct analysis about our user community for the purpose of enhancing our Miracle Global Offerings, or for security purposes.

Linking with Social Networks:

If you access a Social Game, we may use your social networking site profile ID to link your social networking site account with your activities within the Social Game or offer personalized Miracle Global advertisements on the social networking site. We may use your social networking site first, last and user names and icons to identify you to the social networking site account you’ve linked to your activities within the Social Game, as well as for the purposes of rankings, competitions, sweepstakes, game high scores and/or identification to your social network.

If you access a Social Game and provide us with another person’s contact information for purposes of delivering information through a Social Game, we may use this information to contact and, if necessary, remind that person that she or he has been invited to join a Social Game or received content through a Social Game. All invitees are provided with the option not to receive further invitations from Miracle Global.

SECURITY

We at Miracle Global take reasonable measures to help protect the information we collect from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. While we have employed security technologies and procedures to assist in safeguarding your personal data, no system or network can be guaranteed to be 100% secure.

SHARING INFORMATION

We may share the categories of information described above with Miracle Global Affiliates, other companies of the Aristocrat Group to which Miracle Global belongs, and as described below.

Third Party Marketplaces and Service Providers:

We may disclose your personal information to third party business partners, marketplaces, and third parties who perform services for us, such as credit card processing, prize fulfillment, delivering packages, sending postal mail, collecting and analyzing data, providing search results and links (including paid listings and links), and providing advertising and marketing assistance, including serving ads on our behalf on third party websites and mobile applications and serving ads on behalf of third parties within certain Miracle Global Offerings.

Business Transfers:

As Miracle Global continues to grow, we might sell or buy certain subsidiaries and/or business units. In such transactions, customer information is generally one of the transferred assets. Also, in the unlikely event that Miracle Global or substantially all of its assets are acquired, customer information would in most cases be one of the transferred assets.

Protection of Miracle Global and Others:

We may also disclose your information if there is a violation of the Terms of Use or other agreements; if we have a good faith belief that the law requires it; or if needed to protect the rights, property or safety of Miracle Global, our customers or others. This includes exchanging information with entities for fraud detection and protection, and credit risk reduction as well as in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

California Consumer Privacy Act and Additional Legal Disclosures:

As described above, Miracle Global shares information for the business purposes that are described and allows third parties to access information about your use of the Miracle Global Offerings through cookies and other tracking technologies. While we provide you the choices described in our Cookie Policy, we do not treat these relationships as “sales” of personal information under the California Consumer Privacy Act (“CCPA”). To learn about how Google processes your information and what choices you may have, visit their site here.

YOUR RIGHTS AND CHOICES

Depending on where you live, you also may have rights to request that we delete personal information that Miracle Global holds about you, to request that we provide such information to you in a portable format, or to request additional information about how we collect or disclose your personal information.

We will not discriminate against you for exercising your rights and choices except where permitted by law. For example, some of the functionality and features available on the Miracle Global Offerings may change or no longer be available to you if you have requested that we delete your information.

Once we receive your request, we may verify it through your account or by requesting information sufficient to confirm your identity. If you would like to use an authorized agent registered with the California Secretary of State to exercise your rights, we may request evidence that you have provided such agent with power of attorney or that the agent otherwise has valid written authority to exercise rights on your behalf.

Promotional Email Communications:

Unless you are located in the EU or certain other jurisdictions, when you create a customer account or provide access to your email address via a Miracle Global Offering, you may be automatically registered to receive one or more of our promotional e-newsletters.

Note that when you provide an email address through a Miracle Global Offering, we treat that as a request to be enrolled in one of our promotional e-newsletter lists, even if you previously opted out of receiving newsletters from us. If you change your mind and wish to opt out again, you may do so at any time by clicking the “unsubscribe” link at the bottom of any newsletter and then following the instructions provided. If you express interest in a Miracle Global Offering by clicking on a banner within a newsletter, you may be automatically registered to receive newsletters relating to the Miracle Global Offering that appeared in the banner.

At any time, you may opt-out of receiving a newsletter by selecting the “unsubscribe” link at the bottom of any newsletter. We treat each Miracle Global Offering individually, so if you are receiving mailings from more than one Miracle Global Offering, if you want to unsubscribe you must do so with respect to each individually or you can unsubscribe universally by contacting us at [email protected]. Please note that we reserve the right to send you non-promotional, account or administrative emails even if you opt out of receiving promotional e-newsletters.

Mobile Advertising:

Most mobile devices provide the ability to opt out of the collection and use of information from the apps you use for purposes of serving ads targeted to your interests. For more information, and to exercise these choices, consult the settings on your device.

THIRD-PARTIES

Miracle Global Offerings may allow you to play or direct Miracle Global to share information through social media (such as by logging in through a social media account or using a “Like” button”) or contain links to social media services or other third parties.

The use of these features and links are subject to the privacy policies of those companies and your settings on those services. Miracle Global has no control over, and is not responsible for, the information submitted to or collected by social networks or other third parties. We encourage you to review those third-party privacy policies to understand the way your information may be collected and handled by such third parties.

CHAT & MESSAGING

Miracle Global Offerings may operate message boards and/or chat areas where users can exchange ideas and communicate with each other. When posting to a message board or chat area, the information is being made publicly available in an online environment. Any information posted is the sole responsibility of the individual user.

CHILDREN

Miracle Global Offerings are generally designed for users who are at least 13 years of age and older and therefore such Offerings generally do not knowingly collect or make use of “personal information” as defined in the Children’s Online Privacy Protection Act (“COPPA”) from children under 13, except as consistent with applicable law.

Some Miracle Global Offerings may allow children under 13 to participate in certain activities or gain access to limited gameplay or features within an application, but these offerings are designed to collect only certain device identifiers from children under 13 and use those identifiers solely for purposes that support the internal operations of those offerings or as otherwise permitted by law. We do not knowingly allow children under 13 (16 in the EU) years old to register for an account or otherwise provide any personal information to us, and we do not collect or use personal information from children under 13 for targeted advertising purposes.

CHANGES TO PRIVACY POLICY

We may modify this Privacy Policy from time to time. When we post changes to this Privacy Policy, we will revise the “last modified” date at the top of this page. We encourage you to periodically review this Privacy Policy to be informed of how Miracle Global protects your information. If we make a change that we deem material, we may provide you additional notice.

USE OF COLLECTED INFORMATION (EU Users)

Miracle Global collects, stores, uses and discloses personal information about you as described above. We do so:

  • To provide you with the service you request, pursuant to our Terms of Use;
  • Based on our legitimate business interest, and subject to your right of objection, to: (i) improve our services and your gaming experience, (ii) ensure the security of our games, (iii) send you newsletters with the latest information on our products and company as well as other advertising for our products, (iv) conclude corporate transactions (e.g., corporate restructuring, sale or assignment of assets, merger);
  • Subject to your explicit consent, share data about you for ad personalization and measurement by our partners. We will present you with a consent form when you access our offerings.
  • To comply with our legal obligations, any court order or binding decision;
  • To protect our rights and property, enforce our Terms of Use and legal notices and for the establishment, exercise and defense of legal claims; and for purposes unrelated to those described in this Privacy Policy by first notifying you and, where required, offering you a choice as to whether or not we may use your personal information in this different manner.

To the extent you provide information about friends and family members, you will present them this Privacy Policy and obtain their consent to provide their information. If you do not have their consent, do not send us their personal information.

CHILDREN (EU Users)

Other than in the limited instances noted above, we do not accept personal data of children under the age of 13 (16 in the EU).

If you become aware of an account belonging to someone under 13 (16 in the EU), please contact us at the contact details provided at the end of this Privacy Policy.

YOUR RIGHTS (EU Users)

Withdraw Your Consent:

If you have given us your consent for a particular processing operation, you can withdraw it at all times by contacting us at the contact details provided at the end of this Privacy Policy.

Object /Opt-Out

If we are using your personal information pursuant to our legitimate interest, you have the right, subject to certain conditions, at any time to oppose to our use of your personal information by:

  • selecting the “unsubscribe” link at the bottom of any newsletter to no longer receive that newsletter or contact Miracle Global customer service to universally unsubscribe; requesting permanent deletion of your account. To exercise this right, please contact Miracle Global customer service. Once you request to permanently delete your account, we will require certain information to verify you are the account holder.

Other Rights

You may also be entitled to ask us to restrict how we use and disclose your information, and to request access to, a copy, correction, erasure, and portability of your information. Please send any such requests to the contact details provided at the end of this Privacy Policy.

If you are aware of changes or inaccuracies in your information, and you are unable to update such information yourself through our offerings, you should inform us of such changes so that your information may be updated.

You also have the right to lodge a complaint with a data protection authority.

RETENTION OF INFORMATION (EU Users)

Miracle Global may retain copies of your information for so long as reasonably necessary for the purposes set out above, in accordance with applicable laws or delete it earlier (either in whole or in part) if Miracle Global determines, in its sole discretion, that the same constitutes a violation of Miracle Global’s Terms of Use, this Privacy Policy, or for any or no reason.

PROMOTIONAL EMAIL COMMUNICATIONS (EU Users)

When you create a customer account or provide access to your email address via a Miracle Global Offering, you will be asked to register to receive one or more of our promotional e- newsletters. If you select to do so, please note that you have the right to opt out at any time by contacting Miracle Global customer service.

ADDITIONAL QUESTIONS

If you have additional questions regarding this privacy policy or our handling of your personal information please contact us at:

Miracle Global and Services Co., Ltd.

Email address: [email protected]

Postal address:

Miracle Global JSC.,

152 Hao Nam, O Cho Dua, Dong Da, Hanoi, Viet Nam.